Refund Policy
Last updated: 25 August 2026
Cappy's core features are free, so most people never pay anything. If you subscribe to Cappy Plus, this explains how refunds work.
Subscriptions are billed by the app store
Cappy Plus is purchased and billed through Google Play (or the applicable app store). Refunds for store purchases are handled under that store's refund policy:
- Google Play: you can request a refund through Google Play (Play Store → Menu → Payments & subscriptions → Budget & order history), typically within 48 hours of purchase; other cases are assessed by Google.
Cancelling
You can cancel Cappy Plus anytime from your Google Play account. Cancellation stops future renewals; you keep Plus access until the end of the current billing period. Cancelling does not automatically issue a refund for the current period.
We're here to help
If something went wrong — a duplicate charge, a purchase that didn't unlock, or another billing issue — email us at mobilebytesensei@gmail.com and we'll do our best to make it right, alongside the store's process.